Welcome to Spectrum Xcel Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website spectrumxcelshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Business and Target Customers

Spectrum Xcel Shop specializes in high-performance aquatic gear and sports equipment for water sports enthusiasts worldwide. Our products cater to:

  • Competitive swimmers and triathletes
  • Surfing and paddle boarding enthusiasts
  • Lifeguards and rescue professionals
  • Water polo players
  • Recreational swimmers and aqua fitness participants

2. Website Use and Intellectual Property

2.1 License to Use

We grant you a limited license to access and make personal use of our website. All content, including text, graphics, logos, and product designs, are our property and protected by intellectual property laws.

2.2 Restrictions

You may not:

  • Reproduce, duplicate, or resell our products or content without authorization
  • Use automated systems to extract data from our site
  • Use our trademarks or branding without written permission

3. Product Information

We strive for accuracy in all product descriptions, pricing, and availability information. However, we cannot guarantee that all information is completely error-free.

Product colors may vary slightly due to monitor display settings. If you have specific questions about a product, please contact us before ordering.

4. Ordering and Payment

4.1 Order Process

By placing an order, you offer to purchase a product subject to these terms. We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent activity.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing and Taxes

All prices are in USD. You are responsible for any customs duties, taxes, or fees imposed by your country.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

5.2 Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

We currently ship worldwide except to certain Asian countries and remote regions. Delivery times are estimates and may vary due to customs processing.

5.3 Delivery Issues

If your package is lost or significantly delayed, contact us immediately at [email protected]. We’ll work with the carrier to resolve the issue.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery if:

  • The item is unused and in original condition with tags attached
  • You provide original proof of purchase
  • The item is in its original packaging

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Guard & Rescue Equipment
  • Lifeguard gear
  • Used swim gear (including rash guards and water polo equipment)
  • Personal protective equipment

6.3 Return Process

  1. Contact customer service within 15 days at [email protected]
  2. Wait for approval and RMA number
  3. Ship item to: Spectrum Xcel Shop Returns, 2552 Corpening Drive, Royal Oak, US 48067

6.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping costs are non-refundable unless the return is due to our error.

7. User Responsibilities

  • Provide accurate and complete information when ordering
  • Ensure your delivery address is correct
  • Inspect products upon delivery and report any issues immediately
  • Use products only as intended and follow all safety guidelines

8. Limitation of Liability

To the fullest extent permitted by law, Spectrum Xcel Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access.

Water sports carry inherent risks. Our equipment is designed to enhance performance but does not eliminate all risks. Always follow safety guidelines and use appropriate supervision.

9. Privacy and Data Protection

We respect your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

11. Governing Law

These terms shall be governed by the laws of the State of Michigan, USA, without regard to conflict of law principles.

12. Contact Information

For questions about these terms or any order:

Email: [email protected]
Address: 2552 Corpening Drive, Royal Oak, US 48067

Thank you for choosing Spectrum Xcel Shop for your aquatic sports needs!