At Spectrum Xcel Shop, we stand behind the quality of our high-performance aquatic gear and sports equipment. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.
Our Return Policy
You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:
- Item must be unused, in original condition with all tags attached
- Original proof of purchase is required
- Item must be in its original packaging
Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged:
- Guard & Rescue Equipment
- Lifeguard gear
- Used swim gear (including rash guards and water polo equipment)
- Personal protective equipment
How to Initiate a Return or Exchange
- Contact our customer service within 15 days of receiving your order at [email protected] with your order number and details about the product you would like to return or exchange.
- Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
- Package your return – Securely pack the item(s) in the original packaging with the RMA number clearly visible on the outside of the package.
- Ship your return – Send the package to our returns center at: Spectrum Xcel Shop Returns
2552 Corpening Drive
Royal Oak, US 48067
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Processing
Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange. You will receive an email notification when this has been completed.
Refund Timelines & Methods
- Credit card payments: Refunds will be processed to your original payment method within 5-7 business days after approval
- PayPal payments: Refunds will be processed to your PayPal account within 3-5 business days after approval
Please note that your bank or credit card company may take additional time to post the refund to your account.
Exchanges
To exchange an item for a different size or color, please follow the standard return process and place a new order for the desired item. We’ll process your refund once we receive the returned item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damaged item and packaging. We will arrange for a replacement or refund and cover all associated shipping costs.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Spectrum Xcel Shop Customer Service,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
- Product Name: [Product Name]
- Reason for Return: [Reason – Size, Color, Defect, etc.]
- Preferred Resolution: [Refund or Exchange]
- If Exchange: [Desired Size/Color]
Please let me know the next steps to complete this process.
Thank you,
[Your Full Name]
[Your Contact Information]
Questions?
Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.
Thank you for choosing Spectrum Xcel Shop for your aquatic sports needs!